FAQ

Frequently Asked Questions

Tsuro

What's the Dragon card for?


The Dragon tile is simply a marker to identify the player that draws first once the draw pile has been depleted. Thus, if a player tries to draw a path tile and cannot do so because the draw pile is empty, then they take the Dragon tile instead. When the draw pile is replenished later in the game, the first player to draw a tile will be the player with the Dragon tile instead of the active player. That player then sets aside the Dragon tile and the player to their left immediately draws the next tile from the newly replenished draw pile if his hand is under three tiles. Each player continues in the same manner until the draw pile is once again depleted or each player has drawn up to three tiles. The Dragon tile will pass to the next player that is unable to draw from the replenished draw pile.

What if I get stuck in an infinite loop?

If you stay on your original path, it is impossible to become stuck in an infinite loop in Tsuro. You should always be able to trace your path back to your original starting point. If you cannot, that means you jumped off your original path and onto another one. Try tracing the path from your starting point to determine where your dragon should be.

Got ‘Em!

In Bright Got ‘Em!, can I move my pawn to the center white square?

Yes. The center white square has a distinct disadvantage compared to the other squares on the board. It is the only square that is tangent to all four colors. Beware!

In Brainy Got ‘Em!, is the outside edge considered a wall for movement?
Yes. The edges of the board count as walls for trapping a pawn as well as movement. 


Calliope Store

What payment types will you accept?
We accept Paypal and all major credit cards: Visa, Master Card, AMEX, and Discover.

What if I want to cancel my order?
Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your order number and contact info. If your order has not shipped, we will cancel it and no charges will be assessed. However, if your order has shipped, please refuse it knowing that your card will be charged for all shipping charges to include a 15% restocking fee.

What if I'd like to return my order?
Unopened products in original condition may be returned within 30 days of receipt. You are responsible for all shipping charges plus a 15% restocking fee. Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it and request an RA# (return authorization number). Shipments without a RA# will be refused.

What if there is a mistake with my order?
Please accept our apologies. We are human, and will make mistakes from time to time. If your order is incorrect please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your order number right away and we will correct the mistake immediately. We must be notified within 10 days of receipt of goods. 

What do I do if my merchandise is damaged in shipping?
If the outside of the box is damaged, please refuse the order and state why with the shipper. We will automatically send out a replacement. If you opened the box and then noticed the damage, please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your order number and we will assist you.

What if the product is defective?
If you received a defective product, please accept our apologies. All Calliope products come with a full 30 day warranty against product defects. Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with a description of the defect and picture if possible. We will gladly replace the defective part(s) right away.

What if I lose or damage a game piece or notice a defect after the 30 day Warranty period?
We will do our best to correct the problem at no charge. Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with a description of the missing/broken/defective part and we will gladly replace it if we can.

What shippers does Calliope use?
Typically products will ship FedEx SmartPost. We have been known to use USPS Priority Mail and UPS on occasion. 

How long will it take for me to receive my order?
Once payment has cleared, most orders are received in 7-10 working days. 

Aren't you the manufacturer? Why can I find Calliope products cheaper elsewhere?
Yes, we do manufacture our games, which theoretically means we could offer them much more cheaply than you could find than elsewhere. However, to do so would undercut all the fantastic friendly local game and toy stores that carry our titles. Offering our games at their recommend keystone price helps keep your favorite brick and mortar store in business.


Retailers FAQ

I'd like to carry your products in my store. Who do I contact?
Thank you for your interest! We want to do business with you the way you want to do business. We are happy to work directly with you or provide you with a list of distributors and local representatives. Please register as a retailer for more information.

What are your terms of sale?
Please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your request and we will email you a copy of our terms for your reference.

What is your pricing policy?
All of our products are offered at Net prices. We strongly believe that keystone pricing is the healthiest way for a retailer to conduct business; however, we understand that shipping and competitive situations may arise where keystone pricing simply won’t work. If you find yourself in this situation, we ask that you offer our products at keystone + /- 20% range.

My customer received a defective product. How do I handle it?
All Calliope products come with a full 30 day warranty against product defects. Please have your customer This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with a description of the defect and picture if possible. We will gladly replace the defective part(s) right away.

Are your games CPSIA / EN 71 compliant?
Yes. If you require a copy of the actual test please This e-mail address is being protected from spam bots, you need JavaScript enabled to view it with your request.